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Call Center

Value in a cloud? That may sound like the kind of thing only a farmer can get behind, but for…

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Call Routing, Toll-Free, Webinar

While digital channels are growing, voice is still the most important customer service touch point. However, call centers are painfully…

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Press Release, Toll-Free

thinQ’s Toll-Free LCR platform recognized for exceptional innovation in business-transforming communications solutions thinQ announced today that TMC, a global, integrated…

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Origination, Press Release, Toll-Free

thinQ’s new origination UI greatly enhances user experience, and the addition of a fifth Toll-Free LCR carrier further reduces inbound…

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CPaaS

Application programming interfaces (APIs) are drawing increasing interest from businesses of all stripes, eager to more readily fit new functions…

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Call Center

Artificial intelligence (AI) has been one of the most life-changing developments of the 21st century so far.  For the call…

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Phone Systems, SIP Trunking

Finding growth markets these days isn’t an easy task, but new word from the Eastern Management Group suggests that there may be…

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Twilio

thinQ’s LCR for Twilio Voice allows businesses to improve call routing efficiency and control over a wide range of applications and…

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Call Center

Cloud-based call centers are increasingly a part of the call center market as businesses discover the value to be had…

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ILEC, Phone Systems, VoIP

Beginning with the divestiture of AT&T in 1984, passing phone calls between carriers has become increasingly complex, presenting new challenges for…

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Unified Communications

Enterprises are increasingly adopting hybrid approaches to integrating unified communications (UC) technologies. This strategy offers an effective balance between infrastructure…

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Cloud, Infographics, Phone Systems, VoIP

With the advent of cloud computing, call origination has evolved. Origination, which refers to a call transferred from the PSTN…

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