Blog

Our thinQers are here to help you understand and embrace cloud communications to modernize your voice and messaging.

Blog

Our thinQers are here to help you understand and embrace cloud communications to modernize your voice and messaging.

Healthcare Communications: Best Practices in Cloud Communications

Call Routing Cloud VoIP

For more than a decade, thinQ has partnered with healthcare providers to support their telephony needs. As a CPaaS platform, we’ve powered both voice and text messaging for hospitals, telemedicine providers, physicians’ offices, patient notification services, and...

How thinQ Scales Up Telecom Capacity in the Cloud Amidst the Coronavirus Pandemic

Call Center Call Routing Cloud VoIP

"Our team has heard from a number of North American partners who are taking advantage of our technology to route additional calls across 40 high-quality carriers to meet increased capacity needs for virtual meetings and teleconferencing. They're able to instantly...

How Tesla & thinQ Use Artificial Intelligence to Drive Success

CPaaS Least Cost Routing Machine Learning

Artificial intelligence is here, and it's changing our lives in a myriad of ways. From chess-playing computers, real-time speech recognition on our smartphones, to self-driving Tesla's, technologies powered by AI are accomplishing specific tasks by processing large...

How to Buy & Port In Phone Numbers (DIDs)

Origination Phone Systems VoIP Webinar

Porting in phone numbers (DIDs) can be a slow, painful process. That's why we're proud to show off our brand new port-in process. It's never been easier to search for, order and port in numbers. With our new process we have seen less rejections, and quicker turn...

7 Ways to Give the Gift of Improved Customer Service for the Holidays

Call Center Customer Service Phone Systems Termination

The chill in the air that accompanies November's arrival typically puts us all in mind of the holidays. Yet in the call center, the mood isn't often so merry and bright. Providing high-end customer service is a vital function of any call center and one of the most...

What is an SMS API?

CPaaS SMS and MMS Unified Communications

Application programming interfaces (APIs) represent an exciting new way to engage in software development without having to actually develop a lot of software from scratch. It's a new opportunity for firms to put tools to work that may previously have been...

thinQ Selected as Finalist for 2019 NC Tech Award for Artificial Intelligence

Awards Machine Learning News Predictive Analysis

“We started thinQ because we realized that there was a big opportunity to improve voice communications by combining the power of the cloud and machine learning,” said Aaron Leon, CEO, thinQ. Raleigh, NC, September 30, 2019 – thinQ, the leader in flexible,...

Best Podcasts for Cloud Communication Professionals

Cloud CPaaS VoIP

Did you know? September 30 is International Podcast Day. According to Digital Trends, podcasts are awesome, even if they may finally kill radio. You can stream them at home, or download them on your smartphone and listen to them while you’re headed to work. Plus, they...

TrackDrive Adds thinQ to Plivo & Twilio and Saves 60% on Calls

Case Studies Plivo SIP Trunking Twilio

Above: Call Detail Record (CDR) from a thinQ partner shows cost savings over CPaaS leaders Twilio and Plivo. “As we scaled up with Twilio and Plivo we knew we had to offer better pricing to our clients and lower our costs. thinQ’s competitive pricing has worked out...

NO NEWER