Contact Centers

Connect with customers every time. The flexibility you want with the quality and savings you deserve.

Solutions to Help Contact Centers Communicate Better

  • Contact center managers can scale their toll-free calls with our cloud-based solution that includes easy searching, number porting, ordering, and provisioning.
  • Connect to and manage 40+ voice carriers in our powerful, intuitive cloud platform–save up to 70% per call.
  • Avoid expensive and embarrassing carrier outages with our built-in disaster recovery technology.

Solutions to Help Contact Centers Communicate Better

  • Contact center managers can scale their toll-free calls with our cloud-based solution that includes easy searching, number porting, ordering, and provisioning.
  • Connect to and manage 40+ voice carriers in our powerful, intuitive cloud platform–save up to 70% per call.
  • Avoid expensive and embarrassing carrier outages with our built-in disaster recovery technology.

Give Your Customers the Experience They’re Expecting

Stay connected to your customers and stop wasting time and money negotiating with carriers. Contact center managers are using thinQ’s cloud communications platform to help them save money, deliver 99.99% uptime, and power quality calls and text messaging.

If you’re experiencing high-call volumes that result in high costs, poor call quality, and complications, take your contact center to the cloud with our scalable, cloud-based solution. Our platform puts you in control of your calls, gives you access to your choice of 40+ carriers, and more.

Our follow the sun functionality allows you to route calls to specific numbers or groups of numbers based on the time of day, putting call routing entirely within your control.

We simplify your processes with instant access to multiple carriers, real-time calling insights, automated savings via our industry-first least cost routing (LCR) engine, a full disaster recovery solution, and more.

Dive Into Our Contact Center Solutions

Superior call quality and performance at the best value. Analyze, optimize, and route your contact center’s toll-free numbers with the world’s first and only Toll-Free Least Cost Routing (LCR) engine.

Control call routing with a solution that gives you instant access to top carriers, automated savings, dynamic failover, and live support.

Enhance your communications with a solution that allows you to purchase, port, and provision all your phone numbers (DIDs).

Our text and multimedia messaging solutions allow for better customer experiences that include various SMS and MMS features.

Add Least Cost Routing (LCR) to Twilio, Nexmo, and Plivo Voice to supercharge your voice API and get improved rounding and reduced rates.

Make sure you are getting the most accurate routing for your calls with our simple LRN solution. Reduce your expenses with streamlined routing.

Contact Center Case Study

From cloud VoIP to toll-free voice and outage mitigation, there are lots of ways to put thinQ to work for your contact center.

Before becoming IT Director at Morrisette Paper Company in North Carolina – a 10-location firm with 250 employees – James Cass managed a high-volume contact center in Florida.

“What I tell my peers is that thinQ is one of the best kept secrets in enterprise telecom. You have an amazing product that checks all the boxes and solves our carrier pain points. We get excellent support, better provisioning tools, superior capabilities to route our calls, it’s easy to use and it saves money.”

World-Class Support Team

From onboarding to troubleshooting, our team of thinkers has the skill and expertise to help with any need.

World-Class Support Team

From onboarding to troubleshooting, our team of thinkers has the skill and expertise to help with any need.

We’re Dedicated to Customer Satisfaction

Interested in learning more?

Power your contact center with our powerful voice and messaging solutions.