Better

40 high-quality carriers, better rates, and world-class support.
Take control and lock in redundancy in the cloud.

Better

Total control & redundancy with thinQ’s io platform & APIs. Great rates, 40+ high-quality carriers, world-class support.

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You can Depend on thinQ

1,200+ customers use thinQ to deliver better voice & SMS in the cloud

Cloud Communications for Your Industry

Better inbound and outbound voice, plus SMS/MMS text messaging at scale

SaaS Platforms

APIs embed quality voice & scalable SMS/MMS into any sales, marketing, service platform

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Enterprise

Deliver more dials & conversations with
Least Cost Routing (LCR) & avoid downtime

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Provider

Superior call quality, route flexibility & save up to 70% on telephony costs

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thinQ io Platform

What will you power with io? Our integrated inbound-outbound and text messaging platform is flexible cloud communications made simple.

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Innovative Cloud Communications Technology

Our APIs and modern platform will instantly improve your voice & messaging

Voice API Integrations

Add thinQ inside Twilio, Vonage, Nexmo, Plivo, SignalWire, any SIP trunk

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Call Routing

Control 40+ high-quality carriers, set custom routes, disaster recovery

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Phone Numbers

Order, provision, or enhance phone numbers with ease

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Text Messaging

High-volume SMS & MMS via local or toll-free numbers

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Toll-Free Voice

5X carrier redundancy + Toll-Free Least Cost Routing (LCR)

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Database Solutions

Caller ID (CNAM) and Location Routing Number (LRN) solutions

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Ready to Power Better Conversations?

Create a custom communication solution to fit your needs

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Easy & Flexible Cloud Voice

The platform is robust, powerful, and fairly easy to use. Favorite thing is the ability for a front-end user (non-admin, non-techie) to trace a problem call from start to finish and identify the problem. Second favorite is the ability to switch inbound toll-free routes dynamically if there are any carrier issues. That means ZERO downtime. SMS long code capability is easy to use and implement into our existing workflow. Happy with results.

Jeff M., SaaS Platform Developer

Financial Services Telecom

We were tired of the "old ways" of telecom, and thinQ provides a fresh take on the space. We are able to get support for our product in minutes, rather than days (sometimes weeks) with thinQ. You get to have a relationship with your reps, you aren't just another number on a spreadsheet. Their interface on thinQ io is clean and user-friendly, but also gives control of your call routing.

thinQ solved our need for telecom delivery to our on-prem PBX. Only downside is that we didn't switch telecoms sooner. The largest benefit is the carrier-agnostic approach to telephony. If Verizon is having an outage, we can turn off that route and the issue is avoided until it is resolved by the carrier. With no single underlying carrier, we don't risk having downtime, which is a huge factor for our financial services organization.

Telecom Director, Financial Services

Contact Center Solution

We provide a SaaS contact center solution for clients. High availability is an absolute requirement and thinQ has delivered that. Had FAS issues with some other carriers. Absolutely none with thinQ. Problem solved.

Best quality routing for contact centers without crazy rate variation. Other carriers there is a choice between quality and least cost routing (LCR). thinQ is quality with very good cost routing. They probably aren't the cheapest on every route. They deliver good rates without sacrificing quality or using gray routes.

Jeff M., CEO

Great Provider!

The new combined thinQ io portal is more streamlined and on par with other carriers. But even before that thinQ is one of my favorite carriers to work with both on the phone number ordering and porting side as well as support when we need to diagnose a customer call report.

We get alerts on suspicious activity and a responsive team to work with. I believe thinQ is the only provider we work with that we can actually go into the portal, and find a full SIP debug on a call or call attempt and follow the segments through to see deep into which carriers were involved and which connections. This has been a huge benefit when troubleshooting things like Caribbean carriers accepting some outbound calls but not others. That information can also be quickly linked into a ticket to get a support rep to exactly the same call when we have questions.

Bruce Redmond, Director of Carrier Support

Connect Tradespeople to Customers

Many of ServiceTitan's customers (read case study) are in more rural areas where one route wasn’t getting calls to their premise. We handle 20 million minutes of outbound calling each month, and we were using static dial plans. What we needed was a broader set of carriers with the flexibility to set up custom routing to increase call quality, enable least cost routing (LCR) to save money, and install route blocks to take problem carriers out of route.

Damon Prater, Senior Engineering Manager

Soft Switch Developer

"A big part of IPiFony's service mix has always been thinQ (read case study) for a lot of different reasons. The big ones are the ability to choose from your 40 carriers. We use them in every routing setup, and then being able to develop least cost routing profiles using specific carriers with specific users is key. We can use the carrier who’s going to have the lowest price per minute."

Dusty Wade, Senior Network Engineer

Innovative Solutions to Telephony Challenges

"Our clients are solving service issues by having the flexibility to leverage many different providers through just one service and interface. It's quite powerful... having the ability to switch away from a provider having acute issues is critical to a business that cannot afford any telephony service issues. Hard to put a price on customer satisfaction and perception!"

Jason N., VP Client Services

Better Toll-Free, Prices and Support

"I was having reliability issues where I was routing my inbound and outbound calls before. ThinQ has helped me solve that, and also allowed me to lower my costs for handling toll-free numbers for my clients. It's a tie between their prices, transparency and customer service. Their customer service has been phenomenal. Starting with the sales team and ending with their technical support, I don't know if I've had a better experience with a company in a long while."

Andy O., IT Administrator

Fraud Protection Built-In

"The limits and fraud protection that thinQ provides is top-notch. They alert us and shut down fraud almost immediately when it happens thus saving us thousands in fraud."

Sean B., Senior Engineer

Save 60% on Calls

"We're saving 60% on our calls, and saved thousands over Twilio and Plivo's upgrade fees to add capacity. We use Twilio and Plivo through their full API integrations, and discovered that they’re very expensive to scale. Convenient, but expensive. That's when we found thinQ."

"As our outbound calling needs grew, we needed more upstreams and we didn’t want to write another switch or set up another API in full. Your competitive pricing has worked out very well."

Richard Nolan, TrackDrive Co-Founder

Scale Twilio & Save

“With thinQ we’re completing calls at an average savings of 46% over Twilio’s rates. I set up a test account, created a unique ID and token, and made one small change to our existing Twilio code. Easy.”

“I couldn’t believe how easy and inexpensive it was to add thinQ to take Twilio’s voice capabilities to the next level.”

Thaddeus Shaw, Twilio Developer

Unlimited Flexibility & Routing

“Being able to send calls over multiple routes and 40 carriers is the best bang for the buck. If a carrier is having issues you can simply block it and then continue throughout your day. Updating carriers takes about 5 minutes and it works perfectly. Being able to limit how much you spend on each call and how you manage routes is extremely easy. They also have great customer service if you have any issues, they are the best voice provider I've used.”

Duane L., VoIP Service Manager

Carrier Savings

“You took 50% off our bill. You guys negotiate with carriers every day. You give me the ability to pick and choose who’s upstream, so I always get the best pricing, flexibility for routing, and redundancy. I don’t need multiple carriers to provide failover, because with thinQ it’s built-in. Thank you.”

Mark Grigsby, Operations Manager

Save on Long Distance

“I had to reduce my costs for long-distance termination... thinQ was the solution. We're saving 48% over our original carrier. The idea of being able to pick carriers and set my prices of what I’m willing to pay across discrete carrier sets was key. Now I can focus on other parts of my business and don’t have to think about our calls getting completed at the best price. It just works.”

Jeff Crews, CTO

Better Fraud Protection

"thinQ has many built-in account protections to lower your VoIP fraud exposure threshold. They’re a huge part of our fraud prevention policies. It's going to happen, but what matters is how quickly you can respond and if your automation shuts it down before it gets out of hand."

Dusty Wade, VoIP & Sales Engineer

Better SIP Trunking

"We have better provisioning tools and capabilities to maintain our trunks and telephony, plus great customer service. thinQ is super-duper easy to use. It's clean SIP trunking with a ton of redundancy built right in."

Allan Fromm, Anser

Enterprise VoIP Solution

“We use thinQ for all of our communication needs... We’re saving more than 80%. That’s a massive cost reduction for any small company like ours. thinQ addresses all of our carrier pain points. We have a lot more flexibility and control and we just love it.”

James Cass, IT Director

DID Issues Solved

“After I signed up I transferred all of my phone numbers (DIDs) to them. This works very well. I don't have my DID issues anymore as in the previous cases. Their customer service is the best of all VOIP service providers that I am aware of. They not only have a great ticket system but also telephone support as well. This is quite rare in VOIP companies. And our rates are excellent for inbound and outbound calling. thinQ is reliable, and gives me tools I couldn't get anywhere else to customize our routing. Excellent.”

Tina P., Network Engineer

Twilio Cost Savings

“We’re saving 50% per call in voice costs. thinQ is a good option, providing a quick and direct way to take what we already built in Twilio and create carrier-grade pricing and scaling options with their add-on.”

Founder & CEO, Telemarketing Software Platform

Origination & Termination Solution

“These guys are awesome, I know most of the staff on a first-name basis. They will help you with anything they can, and their service is literally top-notch especially for their origination and termination rates.”

Zachary K., Voice Engineer

The Q is for Quick Service

“thinQ is our primary telephone service provider, and it's good enough to resell their service to our customers. Highly reliable and low cost, it doesn't get any better. Easy to use, great pricing, and excellent support. The staff isn't afraid to share technical details, and are transparent about their processes.”

Alex S., Voice Engineer

High Quality Service

“The level of granular flexibility for daily and cost per minute termination calls has saved us many thousands of dollars over the years. The reliability of the service and the features made available via the web platform or direct from live support staff makes providing VoIP services very manageable.”

Paul H., CEO

A Pleasure to Work With

“thinQ's prices are great, especially for international termination. They saved me money on my termination. If you're considering working with them, go for it.”

Jeffrey R., VoIP Provider

Superb Service

“Since I started my service with thinQ everything was a breeze. Starting with API connectivity for my platform to the customer service I have received, was exceptional. Versatile, great rates, and superb customer service.”

Carlos H., CTO

No More Call Completion Issues

“We used to have continuous trouble with completing calls with other carriers. But when we routed to thinQ they solved our issues. I love the ease of use setting up profiles and route blocks.”

Armando M., IT Manager

Non-Pushy VoIP Provider

“I wanted to use rates from several different carriers without having separate accounts. With thinQ I get access to their routes and rates without signing into 12 different accounts and downloading 12 different rate decks. Plus they aren't pushy, which is a big plus in starting a relationship.”

Thomas A., Voice Engineer

Reliable & Easy to Work With

“thinQ is easy to work with and reliable. Quick to respond to issues. And they're professionals. They do well in number porting, and stay on top of it (not letting port orders sit and stagnate). The use of their API for other services like Texting, LRN lookup, CNAM lookup, have all been very useful.”

Earl Q., CTO

Great Support

“thinQ is a reputable brand that stands with its product to give excellent support. They have helped with the implementation of their platform with me and my team. Striving to resolve issues I had previously had each time made the experience that much better and more confident in the knowledge they were and are a company to worked with.”

Tim D., Network Administrator

Flexible Communications Platform

“Being able to select the carriers I would like to use, and making changes as needed are great. thinQ makes my job easier, and I’m able to do more.”

Josh L., Telecommunications Network Engineer

Control Your Calls, In & Out

“With thinQ you’re always in control of your calls, not the other way around. I switched mainly to have an auto-failover in case our main routing goes down. Their platform is easy-to-use and straight-forward, and we’re saving money on our inbound and outbound calls, too.”

Trent M., Product Design Engineer

Fast, Flexible Call Routing

"I love the ease-of-use and control I get for inbound and outbound voice from thinQ. I can add or remove numbers and control where they are routed. No need to make a call and wait for a change to be made."

Shelly M., Telecommunications Manager

Flexible & Fast

“Great automation, fraud protection, customer service, and competitive prices. The management will work with you to resolve issues quickly. We have other suppliers that will not be flexible. Also their analytical tools are very relevant and always improving.”

Amanda Q., Contact Center Manager

Long Distance for Less

“Using thinQ for LCR long distance has allowed us to offer toll services very competitively.”

Bill R., Network Engineer

5-Star Service

“We have always gotten 5-star service from thinQ, and they have some of the best least-cost routing (LCR) rates.”

Daniel L., Voice Engineer

SIP Services

“They won our business fair and square. thinQ provides all our SIP services, which is what our business resells. Excellent support, highly reliable service.”

Gary P., VoIP Provider

Disaster Recovery in Action

“We had 2 major outages with Level 3 this weekend totaling 20 hours and 9 minutes of downtime. If we had not been able to provision the ~175 alternate DIDs for our major clients as quickly as we did, we would have been completely dead in the water. Pass this on to your support and engineering departments for me!”

Josh Patten, IT Manager | Westpark Communications, L.P.

Great Prices & Support

“thinQ provides cost savings compared to other providers. Origination prices are about as good as you will find. Unlike other providers in the same category, thinQ won’t charge you extra to open tickets or obtain support. Termination functionality allows you to set your preferred carriers and to use least-cost routing (LCR).”

Gary P., IT Administrator

Healthcare VoIP Success

“We aggregate services from SMBs, mainly in the medical professions. The ability to interface with their support staff has helped greatly in our porting process to get clients off of absurdly expensive and in some cases unreliable providers and provide reliable, balanced access services to our customers in all facets of the VoIP telecommunications world.”

Mark Grigsby, Network Operations Manager

Custom Route Blocking

“We use them for LCR (Least Cost Routing) and for our inbound numbers. Their custom route blocks that you can enable on their web interface brings them to god-tier since we don’t have to make a ticket with them or the ULC to resolve bad routes. Their support is super-responsive as well and refined.“

David O., NOC Engineer

Dedicated to Quality, Support & Savings

Real reviews from thinQ customers at G2.