One out of every four internet users today only shop and access the internet via their mobile devices. Like most smartphone users, they spend hours every day glued to their tiny screens, seeking out brands and exposing themselves to a variety of paid and organic...
Now is a great time to be providing communications services in the cloud – especially unified communications (UCaaS). Although 2020 was a real outlier in the speed at which it drove communications online, it was simply an acceleration of a process already occurring....
Nine out of 10 consumers want an omnichannel experience with seamless service among communication methods, according to UC Today. That means customer service in the call center needs to support both voice and SMS, among other methods. As consumers want more immediate,...
Although video is a big part of any conference calling platform’s delivery model, voice and SMS play a huge role too. And the services used for voice and SMS can have a large effect on overall costs. So how can conference calling platforms keep voice and SMS...
Within the next two years, there will be 4.3 billion smartphone users on the planet. The great news? These phones have the ability to send and receive text messages, which increasingly is cited as the preferred way to communicate, along with trusty old phone calls....