Call Center, Toll-Free
Technology is a massive cost to a business, and will either act as an enabler to success, or a hindrance. Consumer expectations around…
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Call Center, Call Routing, Toll-Free, Webinar
Despite the industry’s recent focus on IVR, chatbots, social media etc.—the average consumer still prefers authentic, human-to-human voice support. In fact,…
Origination, Toll-Free
We are happy to announce an improved DID Ordering to configure workflow! In addition, there are new features on the Port-In…
Call Routing, Toll-Free, Webinar
While digital channels are growing, voice is still the most important customer service touch point. However, call centers are painfully…
Press Release, Toll-Free
thinQ’s Toll-Free LCR platform recognized for exceptional innovation in business-transforming communications solutions thinQ announced today that TMC, a global, integrated…
Origination, Press Release, Toll-Free
thinQ’s new origination UI greatly enhances user experience, and the addition of a fifth Toll-Free LCR carrier further reduces inbound…
When a business shifts from time-division multiplexing (TDM) to Session Initiation Protocol (SIP) trunks, it can lead to substantial savings for the…
Infographics, Least Cost Routing, Toll-Free
Toll-free calling has not changed much in the past few decades. A bit of a misnomer because it’s not actually…