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Call Routing

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Call Routing

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Call Routing

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Intelligent Call Routing: Why SaaS Companies Need It

Intelligent Call Routing: Why SaaS Companies Need It

Does your SaaS platform offer voice communication features to users? Have you been looking for a reliable way to scale traffic without worrying about call quality or outages? Would you like visibility into your call routing—or even have input? Wouldn’t it be great if...

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4 Traits Call Center Software Companies Need to Look for in a Communications Provider

4 Traits Call Center Software Companies Need to Look for in a Communications Provider

Nine out of 10 consumers want an omnichannel experience with seamless service among communication methods, according to UC Today. That means customer service in the call center needs to support both voice and SMS, among other methods. As consumers want more immediate,...

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What Should Conference Calling Platforms Look for in a Voice/SMS Provider?

What Should Conference Calling Platforms Look for in a Voice/SMS Provider?

Although video is a big part of any conference calling platform’s delivery model, voice and SMS play a huge role too. And the services used for voice and SMS can have a large effect on overall costs. So how can conference calling platforms keep voice and SMS...

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How SaaS Platforms Can Augment Their Communications With thinQ APIs

How SaaS Platforms Can Augment Their Communications With thinQ APIs

As your platform grows, many SaaS companies like yours find themselves in an expensive pickle when call and SMS volumes shoot through the roof. It’s a great problem to have, but it’s still a problem. You can greatly reduce communication costs – and improve performance...

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How to Augment SignalWire with thinQ’s Bring Your Own Voice Carrier (BYOC) Solution

How to Augment SignalWire with thinQ’s Bring Your Own Voice Carrier (BYOC) Solution

SignalWire can be easily enhanced with a minimum of development lift to augment your inbound and outbound voice with thinQ’s Bring Your Own Carrier (BYOC) solution. After following these directions, inbound voice calls to your thinQ phone numbers (DIDs) will route to...

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Least Cost Routing: What It Is & Why You Need It for Your SaaS Communications

Least Cost Routing: What It Is & Why You Need It for Your SaaS Communications

When your customers are fielding calls and contacting their clients, the last thing you need to worry about is skyrocketing costs. But if your only other option is to slow down calls and make people wait, then you have to take the financial hit. What if there was...

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HIPAA Compliant Communications: How SaaS Companies in Healthcare Can Manage PHI

HIPAA Compliant Communications: How SaaS Companies in Healthcare Can Manage PHI

Do you have questions about whether your health-related communications are HIPAA compliant? Certainly, failure to comply with the rules of the Health Insurance Portability and Accountability Act can have severe consequences, both from the government and from the loss...

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How to Instantly Solve a Twilio Call Quality Issue

How to Instantly Solve a Twilio Call Quality Issue

Call quality issues can be very frustrating for your staff and the people they are speaking with. Typical problems include missing one side of the conversation, choppy audio, static, audio delays, echos, and volume control issues. When these occur, you and your staff...

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