Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.
Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.
Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.
Nine out of 10 consumers want an omnichannel experience with seamless service among communication methods, according to UC Today. That means customer service in the call center needs to support both voice and SMS, among other methods. As consumers want more immediate,...
“thinQ helps our tradespeople stay connected with local customers, especially in rural areas. Electricians, plumbers, and contractors who are dispatched to people’s homes rely on our platform.” Damon Prater Senior Engineering Manager, ServiceTitan...
As we settle into the new year, we’re seeing that some of the business changes that affected us last year are still active. We’re also seeing some new trends emerge that signal long-term changes you’ll need to plan for. Here’s what you need to know to prepare for...
No more email or help desk tickets when you use an easy Web portal to order, provision, and manage your toll-free numbers. As Bill Gates is fond of saying, “Your most unhappy customers are your greatest source of learning.” This saying, unfortunately, has...
Cloud-based call centers are increasingly a part of the call center market as businesses discover the value to be had from the new features a cloud-based system can deliver. Better yet, this value is becoming increasingly quantified by outside studies — a...
Today’s contact centers are struggling with increased call capacity issues. Could you leverage artificial intelligence to make your calls smarter? Listen to this month’s 30-minute episode of CallTalk to get tips and insights on how to properly assess AI...
Call centers have adopted a number of technological advancements in the wake of recent economic improvement and a pandemic. There are a few projections, trends, and solutions for call centers that businesses should be aware of for the years ahead. If you would like to...
“Our team has heard from many North American partners who are taking advantage of our technology to route additional calls across 40 high-quality carriers to meet increased capacity needs for texting, virtual meetings, and teleconferencing. They’re able to...
In the ever-evolving era of digital communications, contact and call centers have their work cut out for them: making sure customer service, productivity, and collaboration remain top-of-mind are the chief concerns of the call center operator. But these crucial...