Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Artificial Intelligence & Cloud Communications: A Growing Connection

Artificial Intelligence & Cloud Communications: A Growing Connection

The rise of artificial intelligence in cloud communications has delivered many new opportunities for vendors and given users access to previously unheard-of capabilities. It’s a development that’s drawn many other fields into cloud communications as well,...

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Contact Centers Finding Value in the Cloud

Contact Centers Finding Value in the Cloud

Value in a cloud? That may sound like the kind of thing only a farmer can get behind, but for call centers–and other businesses–the value is increasingly prevalent and pushing more such operations to take advantage of cloud-based systems. So what is it that call...

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Yeastar S-Series Supported by thinQ

Yeastar S-Series Supported by thinQ

XIAMEN, CHINA / DALLAS, US – August 23, 2018 – Yeastar (www.yeastar.com), a leading provider of cloud-based and on-premises VoIP PBX announced today that TMC, a global, integrated media company, has awarded Yeastar S-Series VoIP PBX a 2018 Communications Solutions...

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Why Does a Cloud-Based Call Center Need Integration?

Why Does a Cloud-Based Call Center Need Integration?

Cloud-based services are responsible for allowing small and medium-sized businesses (SMBs) to compete effectively with larger enterprises. A cloud-based call center is often an important part of dealing effectively with the increased customer base that can come with...

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Telinta and thinQ Work Together to Offer Savings for VoIP Service Providers

Telinta and thinQ Work Together to Offer Savings for VoIP Service Providers

Telinta and thinQ offer a joint promotion, enabling VoIP service providers to benefit from high-quality switching, billing, VoIP Termination and Origination. Raleigh, NC and Springfield, NJ (February 15, 2018) – Telinta, a global leader in cloud-based softswitch...

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The Full Guide to Contact Center Cloud Technologies

The Full Guide to Contact Center Cloud Technologies

Technology is a massive cost to a business, and will either act as an enabler to success, or a hindrance. Consumer expectations around technology has changed dramatically. Demand has grown for exceptional customer service. Contact centers need to service...

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Webinar: How Toll-Free LCR Benefits Contact Centers

Webinar: How Toll-Free LCR Benefits Contact Centers

Despite the industry’s recent focus on IVR, chatbots, social media etc.—the average consumer still prefers authentic, human-to-human voice support. In fact, voice still accounts for roughly 50% of all contact center interactions. This can lead to staggering...

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AI Brings New Intelligence to the Call Center

AI Brings New Intelligence to the Call Center

Artificial intelligence (AI) has been one of the most life-changing developments of the 21st century so far.  For the call center, it’s no different; while some believe AI will improve call center operations, others believe it will do so at the cost of human...

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The Cloud Delivers for Call Centers

The Cloud Delivers for Call Centers

Cloud-based call centers are increasingly a part of the call center market as businesses discover the value to be had from the new features a cloud-based system can deliver. Better yet, this value is becoming increasingly quantified by outside studies — a...

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