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Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Listen: How Artificial Intelligence Makes Contact Centers Smarter & Saves Money

Listen: How Artificial Intelligence Makes Contact Centers Smarter & Saves Money

Today’s contact centers are struggling with increased call capacity issues. Could you leverage artificial intelligence to make your calls smarter? Listen to this month’s 30-minute episode of CallTalk to get tips and insights on how to properly assess AI...

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How thinQ Scales Up Telecom Capacity in the Cloud Amidst the COVID 19 Pandemic

How thinQ Scales Up Telecom Capacity in the Cloud Amidst the COVID 19 Pandemic

“Our team has heard from many North American partners who are taking advantage of our technology to route additional calls across 40 high-quality carriers to meet increased capacity needs for texting, virtual meetings, and teleconferencing. They’re able to...

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7  Ways to Give the Gift of Improved Customer Service for the Holidays

7 Ways to Give the Gift of Improved Customer Service for the Holidays

The chill in the air that accompanies November’s arrival typically puts us all in mind of the holidays. Yet in the call center, the mood isn’t often so merry and bright. Providing high-end customer service is a vital function of any call center and one of...

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Toll-Free Calling Made Easy With Self-Service Tools

Toll-Free Calling Made Easy With Self-Service Tools

No more email or help desk tickets when you use an easy Web portal to order, provision, and manage your toll-free numbers. As Bill Gates is fond of saying, “Your most unhappy customers are your greatest source of learning.” This saying, unfortunately, has...

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Morrisette Paper Eliminates Voice Carrier Pain Points in the Cloud

Morrisette Paper Eliminates Voice Carrier Pain Points in the Cloud

“thinQ is one of the best kept secrets in enterprise telecom. You have an amazing product that checks all the boxes and solves our carrier pain points.”James Cass IT Director, Morrisette Paper Company Morrisette provides packaging and facility solutions for...

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Contact Centers Finding Value in the Cloud

Contact Centers Finding Value in the Cloud

Value in a cloud? That may sound like the kind of thing only a farmer can get behind, but for call centers–and other businesses–the value is increasingly prevalent and pushing more such operations to take advantage of cloud-based systems. So what is it that call...

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Yeastar S-Series Supported by thinQ

Yeastar S-Series Supported by thinQ

XIAMEN, CHINA / DALLAS, US – August 23, 2018 – Yeastar (www.yeastar.com), a leading provider of cloud-based and on-premises VoIP PBX announced today that TMC, a global, integrated media company, has awarded Yeastar S-Series VoIP PBX a 2018 Communications Solutions...

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Why Does a Cloud-Based Contact Center Need Integration?

Why Does a Cloud-Based Contact Center Need Integration?

Cloud-based services are responsible for allowing small and medium-sized businesses (SMBs) to compete effectively with larger enterprises. A cloud-based call center is often an important part of dealing effectively with the increased customer base that can come with...

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Telinta and thinQ Work Together to Offer Savings for VoIP Service Providers

Telinta and thinQ Work Together to Offer Savings for VoIP Service Providers

Telinta and thinQ offer a joint promotion, enabling VoIP service providers to benefit from high-quality switching, billing, VoIP Termination and Origination. Raleigh, NC and Springfield, NJ (February 15, 2018) – Telinta, a global leader in cloud-based softswitch...

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