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Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

ServiceTitan Helps Field Service Contractors Reach Millions of Customers

ServiceTitan Helps Field Service Contractors Reach Millions of Customers

“thinQ helps our tradespeople stay connected with local customers, especially in rural areas. Electricians, plumbers, and contractors who are dispatched to people’s homes rely on our platform.” Damon Prater Senior Engineering Manager, ServiceTitan...

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5 Sales Enablement Trends

5 Sales Enablement Trends

As we settle into the new year, we’re seeing that some of the business changes that affected us last year are still active. We’re also seeing some new trends emerge that signal long-term changes you’ll need to plan for. Here’s what you need to know to prepare for...

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Toll-Free Calling Made Easy With Self-Service Tools

Toll-Free Calling Made Easy With Self-Service Tools

No more email or help desk tickets when you use an easy Web portal to order, provision, and manage your toll-free numbers. As Bill Gates is fond of saying, “Your most unhappy customers are your greatest source of learning.” This saying, unfortunately, has...

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The Cloud Delivers for Contact Centers

The Cloud Delivers for Contact Centers

Cloud-based call centers are increasingly a part of the call center market as businesses discover the value to be had from the new features a cloud-based system can deliver. Better yet, this value is becoming increasingly quantified by outside studies — a...

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Listen: How Artificial Intelligence Makes Contact Centers Smarter & Saves Money

Listen: How Artificial Intelligence Makes Contact Centers Smarter & Saves Money

Today’s contact centers are struggling with increased call capacity issues. Could you leverage artificial intelligence to make your calls smarter? Listen to this month’s 30-minute episode of CallTalk to get tips and insights on how to properly assess AI...

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Taking Service to the Cloud: Contact Center Projections, Trends & Solutions

Taking Service to the Cloud: Contact Center Projections, Trends & Solutions

Call centers have adopted a number of technological advancements in the wake of recent economic improvement and a pandemic. There are a few projections, trends, and solutions for call centers that businesses should be aware of for the years ahead. If you would like to...

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How thinQ Scales Telecom Capacity in the Cloud Amidst the COVID 19 Pandemic

How thinQ Scales Telecom Capacity in the Cloud Amidst the COVID 19 Pandemic

“Our team has heard from many North American partners who are taking advantage of our technology to route additional calls across 40 high-quality carriers to meet increased capacity needs for texting, virtual meetings, and teleconferencing. They’re able to...

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Addressing the Top Concerns of the Contact Center

Addressing the Top Concerns of the Contact Center

In the ever-evolving era of digital communications, contact and call centers have their work cut out for them: making sure customer service, productivity, and collaboration remain top-of-mind are the chief concerns of the call center operator. But these crucial...

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7  Ways to Give the Gift of Improved Customer Service for the Holidays

7 Ways to Give the Gift of Improved Customer Service for the Holidays

The chill in the air that accompanies November’s arrival typically puts us all in mind of the holidays. Yet in the call center, the mood isn’t often so merry and bright. Providing high-end customer service is a vital function of any call center and one of...

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