“In our business, we have to connect with customers every time. That’s why we integrated thinQ into Twilio. Now we’re sending our calls over all 5 toll-free carriers and saving 48% a month on our toll-free operations. Your platform automates these savings,...
“No other toll-free solution offers RespOrg-like flexibility and access to all 5 carriers in the cloud. With thinQ we have full control of our communications and the most robust disaster mitigation available. We love it.” Sr. Carrier Specialist Airline Spokesperson...
Back in the earliest days of SIP and cloud voice service, users’ constant concerns focused on uptime. With good reason, too; if the voice service wasn’t operational, that meant calls couldn’t get out—or come in—and business couldn’t get done....
This year’s coronavirus pandemic is showing employers of all shapes and sizes the relative importance of everything from commuting to the office, face-to-face meetings, and what it means to be a worker in the modern economy. With social separation (distancing)...
Today’s contact centers are struggling with increased call capacity issues. Could you leverage artificial intelligence to make your calls smarter? Listen to this month’s 30-minute episode of CallTalk to get tips and insights on how to properly assess AI...