Toll-Free Voice Use Case | thinQ

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Check Your Toll-Free Redundancy

Enter a toll-free number to see which RespOrg is assigned, and ensure that it’s protected from carrier service issues.

ThinQ, Inc

RespOrg: ThinQ, Inc

Congratulations! Your number is redundant across all 5 U.S toll-free carriers with thinQ.
You have full control and flexibility to mitigate service interruptions, and always pay the best price per call.

Bandwidth.com

RespOrg: Bandwidth.com

Danger! You are not fully redundant across all 5 U.S. toll-free carriers. Only thinQ offers a better way to save money and power your toll-free traffic:

Instant failover
Better cost structure
Higher quality of service
Total control over your voice

I want to add redundancy to my number, please contact me.

AT&T

RespOrg: AT&T

Danger! You are not fully redundant across all 5 U.S. toll-free carriers. Only thinQ offers a better way to save money and power your toll-free traffic:

Instant failover
Better cost structure
Higher quality of service
Total control over your voice

I want to add redundancy to my number, please contact me.

Verizon Business

RespOrg: Verizon Business

Danger! You are not fully redundant across all 5 U.S. toll-free carriers. Only thinQ offers a better way to save money and power your toll-free traffic:

Instant failover
Better cost structure
Higher quality of service
Total control over your voice

I want to add redundancy to my number, please contact me.

CenturyLink

RespOrg: CenturyLink

Danger! You are not fully redundant across all 5 U.S. toll-free carriers. Only thinQ offers a better way to save money and power your toll-free traffic:

Instant failover
Better cost structure
Higher quality of service
Total control over your voice

I want to add redundancy to my number, please contact me.

Level 3 Communications

RespOrg: Level 3 Communications

Danger! You are not fully redundant across all 5 U.S. toll-free carriers. Only thinQ offers a better way to save money and power your toll-free traffic:

Instant failover
Better cost structure
Higher quality of service
Total control over your voice

I want to add redundancy to my number, please contact me.

Inteliquent, Inc

RespOrg: Inteliquent, Inc

Danger! You are not fully redundant across all 5 U.S. toll-free carriers. Only thinQ offers a better way to save money and power your toll-free traffic:

Instant failover
Better cost structure
Higher quality of service
Total control over your voice

I want to add redundancy to my number, please contact me.

Other Company

RespOrg: Other Company

Danger! You are not fully redundant across all 5 U.S. toll-free carriers. Only thinQ offers a better way to save money and power your toll-free traffic:

Instant failover
Better cost structure
Higher quality of service
Total control over your voice

I want to add redundancy to my number, please contact me.

Better Toll-Free Voice in the Cloud

If you’re not using thinQ’s advanced, cloud-based toll-free voice technology, you’re being held back by a single carrier – and you’re paying too much. If you struggle with your current provider’s inflexibility, user interface, or lack the ability to easily purchase and manage your phone numbers, it’s time for a better toll-free voice solution.

With thinQ, you’ll have access to multiple toll-free carriers instead of one. Contact center managers, voice engineers, developers, IT managers, and c-suite execs get:

Instant disaster recovery in the event one carrier has an outage
Five tier-1 carriers with custom routing parameters
Access to SMS, faxing, and caller ID for your toll-free numbers

Better Toll-Free Voice in the Cloud

If you’re not using thinQ’s advanced, cloud-based toll-free voice technology, you’re being held back by a single carrier – and you’re paying too much. If you struggle with your current provider’s inflexibility, user interface, or lack the ability to easily purchase and manage your phone numbers, it’s time for a better toll-free voice solution.

With thinQ, you’ll have access to multiple toll-free carriers instead of one. Contact center managers, voice engineers, developers, IT managers, and c-suite execs get:

Instant disaster recovery in the event one carrier has an outage
Five tier-1 carriers with custom routing parameters
Access to SMS, faxing, and caller ID for your toll-free numbers

Predictive Intelligence for Toll-Free Routing

thinQ’s intelligent routing platform uses predictive intelligence for toll-free voice that prevents problems with call routing. Our innovative cloud-based solution also meets your high-demand needs for 800 call tracking. You’ll never miss a connection with SMS and voice-enabled, toll-free numbers that allow your customers to connect how they want.

Toll-free voice is an important part of any SaaS platform, contact center, VoIP or traditional telecom provider’s business, but the costs and complexities can add up quickly. Our multi-provider solution gives you easy toll-free number ordering, porting and provisioning. Porting and managing existing numbers is simple and can be done directly in the interface or with assistance from our talented onboarding team.

Predictive Intelligence for Toll-Free Routing

thinQ’s intelligent routing platform uses predictive intelligence for toll-free voice that prevents problems with call routing. Our innovative cloud-based solution also meets your high-demand needs for 800 call tracking. You’ll never miss a connection with SMS and voice-enabled, toll-free numbers that allow your customers to connect how they want.

Toll-free voice is an important part of any SaaS platform, contact center, VoIP or traditional telecom provider’s business, but the costs and complexities can add up quickly. Our multi-provider solution gives you easy toll-free number ordering, porting and provisioning. Porting and managing existing numbers is simple and can be done directly in the interface or with assistance from our talented onboarding team.

Toll-Free Voice That Gives You Results

If your toll-free voice vendor doesn’t have a user interface to port numbers, toll-free service becomes more of a burden than a tool. thinQ’s makes it easy for you to purchase and manage all of your toll-free numbers.

With our multi-vendor, toll-free voice solutions, you get:

A customized toll-free experience with better performance
Built-in disaster recovery that keeps your customers happy
Easily purchase a large selection of toll-free numbers directly from thinQ
Our multi-provider solution introduces a true cost advantage

Toll-Free Voice That Gives You Results

If your toll-free voice vendor doesn’t have a user interface to port numbers, toll-free service becomes more of a burden than a tool. thinQ’s makes it easy for you to purchase and manage all of your toll-free numbers.

With our multi-vendor, toll-free voice solutions, you get:

A customized toll-free experience with better performance
Built-in disaster recovery that keeps your customers happy
Easily purchase a large selection of toll-free numbers directly from thinQ
Our multi-provider solution introduces a true cost advantage

We’re Dedicated to Redundancy, Savings & Scale

Save 60% on Calls

"We're saving 60% on our calls, and saved thousands over Twilio and Plivo's upgrade fees to add capacity. We use Twilio and Plivo through their full API integrations, and discovered that they’re very expensive to scale. Convenient, but expensive. That's when we found thinQ."

"As our outbound calling needs grew, we needed more upstreams and we didn’t want to write another switch or set up another API in full. Your competitive pricing has worked out very well."

Richard Nolan, TrackDrive Co-Founder

Connect to Rural Users

Many of ServiceTitan's customers (read case study) are in more rural areas where one route wasn’t getting calls to their premise. We handle 20 million minutes of outbound calling each month, and we were using static dial plans. What we needed was a broader set of carriers with the flexibility to set up custom routing to increase call quality, enable intelligent cost routing to save money, and install route blocks to take problem carriers out of route.

Damon Prater, Senior Engineering Manager

Soft Switch Developer

"A big part of IPiFony's service mix has always been thinQ (read case study) for a lot of different reasons. The big ones are the ability to choose from your 40 carriers. We use them in every routing setup, and then being able to develop least cost routing profiles using specific carriers with specific users is key. We can use the carrier who’s going to have the lowest price per minute."

Dusty Wade, Senior Network Engineer

Innovative Solutions to Telephony Challenges

"Our clients are solving service issues by having the flexibility to leverage many different providers through just one service and interface. It's quite powerful... having the ability to switch away from a provider having acute issues is critical to a business that cannot afford any telephony service issues. Hard to put a price on customer satisfaction and perception!"

Jason N., VP Client Services

Better Toll-Free, Prices and Support

"I was having reliability issues where I was routing my inbound and outbound calls before. ThinQ has helped me solve that, and also allowed me to lower my costs for handling toll-free numbers for my clients. It's a tie between their prices, transparency and customer service. Their customer service has been phenomenal. Starting with the sales team and ending with their technical support, I don't know if I've had a better experience with a company in a long while."

Andy O., IT Administrator

Fraud Protection Built-In

"The limits and fraud protection that thinQ provides is top-notch. They alert us and shut down fraud almost immediately when it happens thus saving us thousands in fraud."

Sean B., Senior Engineer

Scale Twilio & Save

“With thinQ we’re completing calls at an average savings of 46% over Twilio’s rates. I set up a test account, created a unique ID and token, and made one small change to our existing Twilio code. Easy.”

“I couldn’t believe how easy and inexpensive it was to add thinQ to take Twilio’s voice capabilities to the next level.”

Thaddeus Shaw, Twilio Developer

Unlimited Flexibility & Routing

“Being able to send calls over multiple routes and 40 carriers is the best bang for the buck. If a carrier is having issues you can simply block it and then continue throughout your day. Updating carriers takes about 5 minutes and it works perfectly. Being able to limit how much you spend on each call and how you manage routes is extremely easy. They also have great customer service if you have any issues, they are the best voice provider I've used.”

Duane L., VoIP Service Manager

Carrier Savings

“You took 50% off our bill. You guys negotiate with carriers every day. You give me the ability to pick and choose who’s upstream, so I always get the best pricing, flexibility for routing, and redundancy. I don’t need multiple carriers to provide failover, because with thinQ it’s built-in. Thank you.”

Mark Grigsby, Operations Manager

Save on Long Distance

“I had to reduce my costs for long-distance termination... thinQ was the solution. We're saving 48% over our original carrier. The idea of being able to pick carriers and set my prices of what I’m willing to pay across discrete carrier sets was key. Now I can focus on other parts of my business and don’t have to think about our calls getting completed at the best price. It just works.”

Jeff Crews, CTO

Better Fraud Protection

"thinQ has many built-in account protections to lower your VoIP fraud exposure threshold. They’re a huge part of our fraud prevention policies. It's going to happen, but what matters is how quickly you can respond and if your automation shuts it down before it gets out of hand."

Dusty Wade, VoIP & Sales Engineer

Better SIP Trunking

"We have better provisioning tools and capabilities to maintain our trunks and telephony, plus great customer service. thinQ is super-duper easy to use. It's clean SIP trunking with a ton of redundancy built right in."

Allan Fromm, Anser

Enterprise VoIP Solution

“We use thinQ for all of our communication needs... We’re saving more than 80%. That’s a massive cost reduction for any small company like ours. thinQ addresses all of our carrier pain points. We have a lot more flexibility and control and we just love it.”

James Cass, IT Director

DID Issues Solved

“After I signed up I transferred all of my phone numbers (DIDs) to them. This works very well. I don't have my DID issues anymore as in the previous cases. Their customer service is the best of all VOIP service providers that I am aware of. They not only have a great ticket system but also telephone support as well. This is quite rare in VOIP companies. And our rates are excellent for inbound and outbound calling. thinQ is reliable, and gives me tools I couldn't get anywhere else to customize our routing. Excellent.”

Tina P., Network Engineer

Twilio Cost Savings

“We’re saving 50% per call in voice costs. thinQ is a good option, providing a quick and direct way to take what we already built in Twilio and create carrier-grade pricing and scaling options with their add-on.”

Founder & CEO, Telemarketing Software Platform

Origination & Termination Solution

“These guys are awesome, I know most of the staff on a first-name basis. They will help you with anything they can, and their service is literally top-notch especially for their origination and termination rates.”

Zachary K., Voice Engineer

The Q is for Quick Service

“thinQ is our primary telephone service provider, and it's good enough to resell their service to our customers. Highly reliable and low cost, it doesn't get any better. Easy to use, great pricing, and excellent support. The staff isn't afraid to share technical details, and are transparent about their processes.”

Alex S., Voice Engineer

High Quality Service

“The level of granular flexibility for daily and cost per minute termination calls has saved us many thousands of dollars over the years. The reliability of the service and the features made available via the web platform or direct from live support staff makes providing VoIP services very manageable.”

Paul H., CEO

A Pleasure to Work With

“thinQ's prices are great, especially for international termination. They saved me money on my termination. If you're considering working with them, go for it.”

Jeffrey R., VoIP Provider

Superb Service

“Since I started my service with thinQ everything was a breeze. Starting with API connectivity for my platform to the customer service I have received, was exceptional. Versatile, great rates, and superb customer service.”

Carlos H., CTO

No More Call Completion Issues

“We used to have continuous trouble with completing calls with other carriers. But when we routed to thinQ they solved our issues. I love the ease of use setting up profiles and route blocks.”

Armando M., IT Manager

Non-Pushy VoIP Provider

“I wanted to use rates from several different carriers without having separate accounts. With thinQ I get access to their routes and rates without signing into 12 different accounts and downloading 12 different rate decks. Plus they aren't pushy, which is a big plus in starting a relationship.”

Thomas A., Voice Engineer

Reliable & Easy to Work With

“thinQ is easy to work with and reliable. Quick to respond to issues. And they're professionals. They do well in number porting, and stay on top of it (not letting port orders sit and stagnate). The use of their API for other services like Texting, LRN lookup, CNAM lookup, have all been very useful.”

Earl Q., CTO

Great Support

“thinQ is a reputable brand that stands with its product to give excellent support. They have helped with the implementation of their platform with me and my team. Striving to resolve issues I had previously had each time made the experience that much better and more confident in the knowledge they were and are a company to worked with.”

Tim D., Network Administrator

Flexible Communications Platform

“Being able to select the carriers I would like to use, and making changes as needed are great. thinQ makes my job easier, and I’m able to do more.”

Josh L., Telecommunications Network Engineer

Control Your Calls, In & Out

“With thinQ you’re always in control of your calls, not the other way around. I switched mainly to have an auto-failover in case our main routing goes down. Their platform is easy-to-use and straight-forward, and we’re saving money on our inbound and outbound calls, too.”

Trent M., Product Design Engineer

Fast, Flexible Call Routing

"I love the ease-of-use and control I get for inbound and outbound voice from thinQ. I can add or remove numbers and control where they are routed. No need to make a call and wait for a change to be made."

Shelly M., Telecommunications Manager

Flexible & Fast

“Great automation, fraud protection, customer service, and competitive prices. The management will work with you to resolve issues quickly. We have other suppliers that will not be flexible. Also their analytical tools are very relevant and always improving.”

Amanda Q., Contact Center Manager

Long Distance for Less

“Using thinQ for LCR long distance has allowed us to offer toll services very competitively.”

Bill R., Network Engineer

5-Star Service

“We have always gotten 5-star service from thinQ, and they have some of the best least-cost routing (LCR) rates.”

Daniel L., Voice Engineer

SIP Services

“They won our business fair and square. thinQ provides all our SIP services, which is what our business resells. Excellent support, highly reliable service.”

Gary P., VoIP Provider

Disaster Recovery in Action

“We had 2 major outages with Level 3 this weekend totaling 20 hours and 9 minutes of downtime. If we had not been able to provision the ~175 alternate DIDs for our major clients as quickly as we did, we would have been completely dead in the water. Pass this on to your support and engineering departments for me!”

Josh Patten, IT Manager | Westpark Communications, L.P.

Great Prices & Support

“thinQ provides cost savings compared to other providers. Origination prices are about as good as you will find. Unlike other providers in the same category, thinQ won’t charge you extra to open tickets or obtain support. Termination functionality allows you to set your preferred carriers and to use least-cost routing (LCR).”

Gary P., IT Administrator

Healthcare VoIP Success

“We aggregate services from SMBs, mainly in the medical professions. The ability to interface with their support staff has helped greatly in our porting process to get clients off of absurdly expensive and in some cases unreliable providers and provide reliable, balanced access services to our customers in all facets of the VoIP telecommunications world.”

Mark Grigsby, Network Operations Manager

Custom Route Blocking

“We use them for LCR (Least Cost Routing) and for our inbound numbers. Their custom route blocks that you can enable on their web interface brings them to god-tier since we don’t have to make a ticket with them or the ULC to resolve bad routes. Their support is super-responsive as well and refined.“

David O., NOC Engineer

Bring Better Toll-Free Voice to Your Customers

thinQ offers the industry’s most advanced cloud-based, toll-free voice technology to improve your toll-free performance. There is a better, more efficient way to communicate. Get a demo today.

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