Customer Success Manager

thinQ is recruiting a Customer Success Manager (CSM) to manage existing accounts who have purchased our cloud-based voice and messaging solutions. CSM’s work together to maintain sales growth with existing house accounts contacting customers by phone and email. In this role, CSM’s will manage existing clients and ensure they stay satisfied and positive, while uncovering new opportunities within existing strategic accounts and make presentations on CPaaS solutions and services that meet or predict the customer’s future needs. CSM’s will use company-reporting tools to analyze ways to maintain and grow traffic in addition to adding incremental products to customers account. CSM’s will work with Customer Success Manager and VP of Sales in meeting the company’s corporate growth objectives.

Company Description

thinQ is a leader in cloud-based voice application development. thinQ’s solutions and services are deployed worldwide and are used by more than 1,000 facility-based phone carriers, Internet Telephony Service Providers, application developers, and more. thinQ was recently selected as one of the Triangle’s Best Places To Work by the Triangle Business Journal:

Job Duties

  • Maintain on-going relationship with customer contacts and update changes within the organization
  • Analyze sales with reporting tools to identify changing sales and address with customer
  • Identify opportunities to grow account with new products
  • Call out to customers and identify jeopardy issues
  • Meet quarterly and annual sales objectives in accordance with the company’s revenue goals

Education & Experience

Minimum Bachelor’s degree required.
0-2 years of sales experience with the ability to learn technology products.

Skill Requirements

A university (BS/BA) degree in marketing, business or information systems is preferred. Direct business-to-business sales experience to enterprise customers. Must be organized and able to take direction within a teaming model. Proven ability to understand and communicate customer needs. Excellent oral and written communication skills, plus a good working knowledge of Microsoft Office Suite is required. Familiarity with is essential.


Must be able to work cooperatively as a team member taking direction from senior sales rep assigned to account base.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
This position will be based in Raleigh, NC. No relocation is offered at this time.

Additional Information

  • Posted: September 2019
  • Type: Full-time
  • Location: Raleigh, North Carolina
  • Functions: Sales
  • Industries: Software (SaaS)

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