Contact Center Voice Solutions

Enhance your customer service with our award-winning,
toll-free call routing technology.

Contact Center Voice Solutions

Enhance your customer service with our award-winning, toll-free call routing technology.

Take toll-free to the cloud

Any contact center with high toll-free call volumes is painfully aware of the costs and complications involved. Our cloud-based solution makes things simple with:

  • Instant access to five tier-1 carriers
  • A full disaster recovery solution
  • Automated savings via THINQ’s intelligent LCR Engine
  • Real-time calling insights
  • Easy number porting, searching, ordering and provisioning

The industry’s first (and only) toll-free least-cost routing (LCR)

For years, providers have been charging a flat rate above and beyond the actual cost of each toll-free call. Now, with THINQ’s Toll-Free Least Cost Routing, contact centers, and enterprise companies can connect to and manage multiple carriers based on criteria including:

calling area

call quality

time-of-day

…all within a single intuitive platform.

Avoid costly and embarrassing carrier outages

With five tier-1 carriers at your disposal, you’ll never have to worry about costly or embarrassing carrier outages.Our built-in disaster recovery technology automatically reroutes your calls so you’ll:

always be connected with your customers.

prevent any downtime in the event of a single-carrier outage.

be sure that you can provide service in any situation

Ready to enhance your contact center?

Our experts will find a solution that fits your needs.

5420 Wade Park Blvd. Suite 100

Raleigh, NC 27607