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“Our team has heard from many North American partners who are taking advantage of our technology to route additional calls across 40 high-quality carriers to meet increased capacity needs for texting, virtual meetings, and teleconferencing. They’re able to instantly increase their calls per second (CPS) and deliver more traffic during the coronavirus outbreak.”
Aaron Leon, thinQ CEO

Since emerging in Wuhan, China in late January 2020, the global community continues to grapple with addressing the COVID-19 coronavirus outbreak. With millions of active cases in 170 countries and counting, the World Health Organization declared the coronavirus outbreak as a pandemic. With that announcement, the WHO requested that governments, schools, and businesses help with “mitigation.”

Telecommuting During Coronavirus COVID19 Outbreak

Mitigation involves lowering the impact on society as a whole by taking steps to limit the spread of the disease. This involves everything from telling people to wash their hands several times a day to suggesting that businesses allow employees to work from home and schools find ways for students to attend classes online. 

How will you scale your voice and messaging capacity to meet increasing demand during emergencies like the coronavirus outbreak?

We’ve heard from a growing number of businesses who are struggling with the costs and delays inherent in adding new voice carriers as employees and students work from home in larger and larger numbers. Overall demand for telemedicine, online conferencing, messaging, and voice over IP (VoIP) calls per second and bandwidth are increasing. thinQ is focused on delivering scalable, customizable, and intuitive voice and messaging services in the cloud to serve businesses of all shapes and sizes.

Aaron Leon, thinQ CEO, on scaling voice and messaging during the coronavirus COVID-19 outbreak.

Aaron Leon, thinQ CEO

“thinQ was purpose-built in the cloud to scale voice and messaging resources as needed to meet any rising demand for telecom services,” said Aaron Leon, CEO. “We’re here to play our part in the coronavirus mitigation efforts by expanding capacity for partners who need it to allow businesses to have employees work and make calls or teleconference from home, as well as have schools scale text messaging from education apps, and more.”

thinQ’s cloud platform and APIs make it easy and inexpensive to add capacity to your existing voice over IP (VoIP) and SMS/MMS text messaging solutions, without the need to install additional hardware or software. You also don’t need to negotiate with or install new carriers to handle increased bandwidth and delivery needs. With thinQ, it’s easy to add capacity to Twilio, Nexmo, and Plivo applications, as well as any VoIP system powered by SIP trunking.

“Our team has heard from a number of North American partners who are taking advantage of our technology to route additional calls across 40 high-quality carriers to meet increased capacity needs for virtual meetings and teleconferencing,” said Leon. “They’re able to instantly increase their calls per second (CPS) and deliver more traffic during this emergency, and many are adding SMS/MMS messaging delivery to keep their end-users informed and connected. In addition, you can add thinQ as a primary or backup carrier to have a solution embedded in your system to handle bursts of activity like this as an insurance policy.”

To learn more about our cloud communications services, visit and talk to one of our experts about adding capacity to your infrastructure today.

How our thinQ Team is Responding

With the business impact of the coronavirus evolving on a daily basis, we’re reaching out today with details of how our thinQ team and technology are adapting to keep your company connected. We have procedures and teams in place to deliver high-quality voice and messaging services during this time, and are fully staffed to effectively respond to any event that may occur.

  • Our network operations center (NOC) and customer success team are continually monitoring our systems and are prepared, as always, to respond to any business needs as they arise.
  • We have continuity and disaster recovery plans for all parts of our operations, including service delivery, service assurance, repair and restoration, and more.
  • Our team is working closely with partners as their bandwidth, channel, and usage requirements rapidly burst and expand.
  • thinQ has more connections than any individual carrier. We are best positioned to ensure our partners have maximum route accessibility, redundancy, and control to deliver more high quality calls per second (CPS).
  • As partners reduce their in-office personnel, our robust diagnostics and troubleshooting tools reduce your operational requirements for support. We help you research and solve problems in seconds. And for new partners, we make it easy to expand carriers, capacity, and redundancy.

We’re taking the coronavirus seriously and will continue to keep thinQ’s services running smoothly. We recommend that everyone follow the CDC’s health tips, including:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

For more tips, visit the CDC’s website.