VoIP Engineer I

thinQ is seeking a full-time engineering professional with the commitment, desire, and drive necessary to support voice solutions for carrier, wholesale, and enterprise customers in the Customer Operations Network Operations Center (NOC). We’re a leader in cloud-based voice application development. thinQ’s solutions and services are deployed worldwide and are used by more than 1,300 partners, Internet Telephony Service Providers, and application developers.

JOB DUTIES

  • Working with clients and vendors to isolate and resolve VoIP Issues
  • Rotating through on-call escalation list
  • Working with peers and collaborating on technical problems
  • Working with management to identify and improve operational process
  • Monitoring customer and vendor traffic patterns to proactively identify problems

SKILL & EDUCATION REQUIREMENTS

  • Customer-facing NOC experience
  • Experience with VoIP, specifically the SIP protocol
  • Excellent communications and follow-up skills
  • Ability to think critically and solve problems
  • Excellent interpersonal skills and the desire to work with people
  • Bachelor’s degree or 2-3 years of experience

WHY APPLY?

  • Be part of a growing company: double-digit year-over-year growth
  • Receive intensive training to maximize your potential: experienced, hands-on management who wants to develop you into a successful AE
  • Substantial potential for career growth
  • Product with significant, clear value: product provides clear ROI for its customers, which helps significantly during the sales cycle

THINQER BENEFITS & PERKS

  • 100% paid medical for employees
  • 401K with company match, fully-vested upon enrollment
  • Medical & dependent care FSA
  • Competitive compensation
  • PTO + 10 paid company holidays
  • Paid parental leave for both adoptive and birthing parents
  • Employee referral bonus program
  • First Friday’s catered lunch
  • Third Wednesday’s birthday & work anniversary recognition
  • Friday afternoon happy hours
  • Company-wide volunteer days
  • Quarterly company socials
  • Annual holiday party

This position will be based in Raleigh, NC. No relocation is offered at this time.

ADDITIONAL INFORMATION

  • Posted: July 2019
  • Type: Full-time
  • Location: Raleigh, North Carolina
  • Industries: Software (SaaS/VoIP)

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