Customer Success Specialist

This role at Commio fuses the passion of customer experience and the grit to get it done that is fueling our Cloud Platform-as-a-Service (CPaaS) business. With best-in-class solutions, double-digit revenue growth, and career advancement opportunities, thinQ is one of the best places to work in RTP.

The CSS role is a great opportunity for an entry-level go-getter to learn a high-tech industry and support the customer success program at Commio. This dynamic role will drive customer projects and be a customer advocate. If you love data-driven insights, the desire to achieve, and love being part of a fun team, then this role is for you – join us!

Company Description

  • Headquartered in Raleigh, Commio fuses the skill, industry experience, and vision that is pioneering the CPaaS industry.
  • With double-digit revenue growth, Commio is one of the Best Places to Work in Triangle Business Journal.
  • If you want to help shape the future of this fast-growing business and join one of the area’s best places to work, join us now!

What You’ll Do

  • Serve as a curious and collaborative contributor to the customer success team
  • Learn about the thinQ business, communications industry, and customer success practices
  • Collaborate with sales, product, support, finance and other departments to champion customer needs
  • Carry assigned projects to the finish line with acute attention to detail, thorough completion and alignment to deadlines
  • Bring innovative ideas to mature practices, products, and processes to enhance the customer experience
  • Gain knowledge of systems reports, customer data, and usage metrics to understand customer behavior
  • Bring innovative ideas to mature practices, products, and processes to enhance the customer experience
  • Build portfolio of accomplishments, and develop holistic knowledge of the business for career advancement

Desired Education & Experience

  • Highly collaborative, proactive, curious, self-starter, interested in learning
  • Hunger for expansive learning and continuous feedback and improvement
  • Clear, thoughtful communicator with internal and external stakeholders
  • Diligently organized and able to manage multiple priorities and tasks simultaneously
  • Works well on a small team and across departments in a fast-paced environment
  • 4-year Bachelor’s degree strongly preferred
  • Knowledge of SaaS, VoIP, telecom, and familiarity with Salesforce, Tableau, Customer Success software a plus

Interpersonal

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disbility or protected veteran status.

thinQer Benefits & Perks

  • 100% paid medical for employees
  • 401K with company match, fully-vested upon enrollment
  • Medical & dependent care FSA
  • Competitive compensation
  • Responsible Time Off (PTO) + 10 paid company holidays
  • Paid parental leave for both adoptive and birthing parents
  • Employee referral bonus program
  • First Friday’s catered lunch
  • Third Wednesday’s birthday & work anniversary recognition
  • Friday afternoon happy hours
  • Company-wide volunteer days
  • Quarterly company socials
  • Annual holiday party

Additional Information

  • Posted: August 2021
  • Type: Full-time
  • Location: Raleigh, North Carolina
  • Functions: Marketing
  • Industries: CPaaS & SaaS

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