Our thinQ Twilio Voice Add-On allows businesses to improve call routing efficiency and control over a wide range of applications and calling solutions without affecting any functionality using Twilio’s REST platform.
The following set of instructions will guide you through the process of configuring the Twilio and thinQ platforms for communication of voice origination services.
Step 1: Authenticating thinQ IPs with Twilio
In order to send traffic to a Twilio SIP domain, that traffic must be first authenticated with an IP whitelist or a username and password.
To create an IP whitelist, go to here. Give it a friendly name that will help you remember the IP group and then add in the following thinQ IPs:
Step 2: Creating Twilio SIP domain
The next step is to create a Twilio SIP domain—also commonly referred to as an “A Record.” This maps a domain name to the IP address (IPv4) of the computer hosting the domain.
To create an A Record:
- Go here and pick a domain name
- Add the IP ACL you created to the domain
- Hit “Save.”
Your Twilio account is now prepared to receive calls from thinQ.
Step 3: Creating a thinQ Routing Profile
To complete the setup, we will next look at configuring the thinQ platform to route calls to twilio. First, login to https://i.thinq.com Then click on Origination then Routing Profiles then the “+”. Now name the profile, select type DNS A in the drop down and then insert the record you created above. Should be xxxxxx.sip.twilio.com Don’t forget to click SAVE.
This routing profile will create a set of commands that instructs thinQ’s platform on where to send inbound calls that are destined to the thinQ numbers assigned to your account.
Step 4: Ordering Telephone Numbers
Whether it’s a local or toll-free number, the thinQ platform allows you to query and order telephone numbers in real time.
Step 5: Number Management
The fifth and final step in configuration consists of assigning your routing profile that was created in Step 3 to the numbers you have ordered from thinQ in step 4.
That’s it! If you have any difficulty implementing the steps listed above, talk with your thinQ representative or call us at 1-877-506-0747.