“We started thinQ because we realized that there was a big opportunity to improve voice communications by combining the power of the cloud and machine learning,” said Aaron Leon, CEO, thinQ.
Raleigh, NC, September 30, 2019 – thinQ, the leader in flexible, transparent, cost-effective voice and messaging communications in the cloud, has been selected as a finalist for the NC Tech Awards for the Artificial Intelligence award. The NC Tech Awards is North Carolina’s only statewide technology awards program that recognizes innovation, growth and leadership in the tech sector and is presented by the NC TECH (North Carolina Technology Association).
thinQ helps businesses of all sizes and industries leverage its cloud communications platform and APIs to deliver better voice and messaging. The company’s Least Cost Routing (LCR) engine intelligently routes calls over the Internet (VoIP) to deliver high-quality conversations at savings of up to 70% over traditional carriers.
“For over 20 years, NC TECH has celebrated companies, organizations and individuals for outstanding achievement at the NC TECH Awards. As a finalist this year, thinQ has distinguished itself as one of the state’s innovative and emergent leaders,” stated Brooks Raiford, NC TECH’s President and CEO.
The awards process culminates with the NC TECH Awards Gala on November 21, 2019 at the Raleigh Convention Center where 800+ business, technology and public leaders from across the state will gather to celebrate the tech sector and honor the winners and finalists in each category.
“Our cloud platform has the connection between artificial intelligence and cloud communications at its core,” said Michael Tindall, Chief Technology Officer, thinQ. “Our technology uses machine learning algorithms that we’ve developed; think of it as artificial intelligence analyzing your recent call patterns. Every partner’s optimization or experience is going to be different and tailored based on their call traffic and changing traffic patterns.”
“Our engine analyzes and determines the most current carrier price for every call. So after the optimal carriers are selected, our technology automatically updates and routes calls over our incoming carrier network,” Tindall said. “Our technology re-optimizes routing and pricing every few days to account for changes in your calling patterns, so calls are delivered at the best possible price and quality. This is how the system adapts, finding the least cost route for your calls. Every few days it’s simply doing another look back, using the machine learning algorithm to figure out, ‘Am I still optimal or not optimal? If it’s not optimal, let’s make some changes.’ That’s machine learning at work.”
“You don’t have to call and renegotiate with a carrier,” Tindall concluded. “You get maximum flexibility, access to more than 40 carriers in the cloud, and savings of up to 70% on every call. Plus having multiple carrier solutions gives you disaster recovery in the event of a service outage. It’s a self-healing solution.”
“We started thinQ because we realized that there was a big opportunity to improve voice communications by combining the power of the cloud and machine learning,” said Aaron Leon, CEO, thinQ. “Our technology gives our partners the ability to save money by intelligently routing their phone calls over the Internet through multiple carriers, gaining reliability, flexibility, and automatic disaster recovery.”
“I had to reduce my costs for long-distance… thinQ was the solution,” said Jeff Crews, CTO at Eastern Oregon Net, Inc. “Now I can focus on other parts of my business and don’t have to think about our calls getting completed at the best price. It just works.”
“What I tell my peers is that thinQ is one of the best kept secrets in enterprise telecom,” said James Caas, IT Director at Morrisette Paper Company. “We get excellent support, superior capabilities to route our calls, it’s easy to use, and it saves us more than 80% in voice costs every month.”
- thinQ offers the industry’s only Toll-Free Least Cost Routing engine (Toll-Free LCR), powered by machine learning.
- thinQ is trusted by more than 1,000 partners to provide voice (VoIP) and messaging (SMS/MMS) solutions through its platform and APIs.
- With more than 40 voice carriers available, thinQ’s technology processes billions of voice calls every month.
- thinQ ranked high on the Innovation Index in Frost & Sullivan’s 2019 Communication Platform as a Service (CPaaS) RADAR® Report
- The company is a top nominee for the Somos 2019 Toll-Free Industry Award for the Communication Platform of the Year.
- Blog post, “AI: Two Letters that Mean the World for VoIP and Unified Communications.”
- Infographic, “Paving the Way with Least Cost Routing (LCR) in the Cloud.”
- VoIP service provider case study, “Healthcare System Saves 50% on Telephony.”
- Blog post, “Disrupting the Toll-Free Industry With 50% Savings & Reliability Takes Technology, and a Human Touch.”
- Voice API case study, “TrackDrive Adds thinQ to Plivo & Twilio and Save 60% on Calls.”
About NC TECH
The North Carolina Technology Association (NC TECH) is a not-for-profit, membership-driven trade association and the primary voice of the tech industry in North Carolina. NC TECH’s mission is to foster growth and champion innovation in North Carolina’s tech sector, while providing a voice for the tech community through professional networks, government affairs, talent development and sector promotion. For more information, visit our website at www.nctech.org.
thinQ, founded in 2009, delivers flexible, transparent, and cost-effective voice and messaging communications in the cloud. Powered by our revolutionary Better Carrier Engine with Least Cost Routing (LCR), our technology delivers unmatched toll-free, domestic, and international call quality and savings for businesses that need better voice control at the best price. With access to 40 carriers for the smartest call routing, thinQ offers flexible routes, responsive support, and outage mitigation to deliver superior up-time. For more information, go to www.thinq.com and follow us on Twitter @thinqing.
NC TECH Media Contact
Rachel Kennedy, NC TECH Communications
Phone: (919) 856-0393
Tim McLain, Director of Marketing
Phone: (919) 800-9893