Although video is a big part of any conference calling platform’s delivery model, voice and SMS play a huge role too. And the services used for voice and SMS can have a large effect on overall costs. So how can conference calling platforms keep voice and SMS...
Within the next two years, there will be 4.3 billion smartphone users on the planet. The great news? These phones have the ability to send and receive text messages, which increasingly is cited as the preferred way to communicate, along with trusty old phone calls....
As your platform grows, many SaaS companies like yours find themselves in an expensive pickle when call and SMS volumes shoot through the roof. It’s a great problem to have, but it’s still a problem. You can greatly reduce communication costs – and improve performance...
When your customers are fielding calls and contacting their clients, the last thing you need to worry about is skyrocketing costs. But if your only other option is to slow down calls and make people wait, then you have to take the financial hit. What if there was...
Cloud communications are the new normal. As you develop your SaaS platform, power your enterprise contact center, or look for ways to save on costs by adding 40 carriers to your voice provider solution, thinQ can help. We offer a cloud communications platform and APIs...
How many times in the last day, or even in the last week, have you spoken a question into your phone and asked for an answer? You may have been looking for a driving route or needed pricing on a product. Whatever the reason, you rely on that kind of technology in...
“thinQ helps our tradespeople stay connected with local customers, especially in rural areas. Electricians, plumbers, and contractors who are dispatched to people’s homes rely on our platform.” Damon Prater Senior Engineering Manager, ServiceTitan...
As we settle into the new year, we’re seeing that some of the business changes that affected us last year are still active. We’re also seeing some new trends emerge that signal long-term changes you’ll need to plan for. Here’s what you need to know to prepare for...