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CPaaS

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

CPaaS

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

CPaaS

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Unified Communications and New Opportunities for VARs

Unified Communications and New Opportunities for VARs

Clients today want a wide range of easily managed services that provide both breadth and depth of functionality and, increasingly, that include both cloud and mobile tech. This has given rise to an ever-growing Unified Communications as a Service (UCaaS) market,...

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The Cloud: More Than New Technology, It’s a Paradigm Shift

The Cloud: More Than New Technology, It’s a Paradigm Shift

By the time business consumers determined that this “cloud thing” really had the potential to revolutionize operations, software engineers and industry experts were prepared for the increased demand for services. In fact, they had envisioned it occurring several years...

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The Contact Center: Inexpensive but Crucial Considerations

The Contact Center: Inexpensive but Crucial Considerations

“You’ve got to spend money in order to make money…”   “You can’t afford not to…”   While these axioms tend to be overused, they are nevertheless true. When it comes to your contact center, many business owners and managers settle for good when they should have the...

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Geographic Call Routing: Common Problems & Solutions

Geographic Call Routing: Common Problems & Solutions

Geographic call routing allows businesses to automatically route inbound calls to designated locations that will expeditiously address a caller’s needs. This reduces hold time and eliminates the need for callers to repeat information to multiple agents. This advanced...

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Call Routing Systems: Big Features, Big Benefits

Call Routing Systems: Big Features, Big Benefits

Call routing systems are utilities that send incoming calls to individual departments, agents, or queues based on predetermined parameters set by a business, such as time of day or call volume. There are varying levels of complexity in available routing engines and...

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Least Cost Routing as a Competitive Communications Edge

Least Cost Routing as a Competitive Communications Edge

Businesses are constantly looking for flexible communication options that scale and easily adapt to their changing business and telecommunication needs. They need solutions that empower systems to do more at a faster pace with less cost and effort. For most users,...

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The Ins and Outs of VoIP Origination & Termination

The Ins and Outs of VoIP Origination & Termination

Traditional phone service used to be easy to figure out. You would secure a phone number from a leading carrier, and then you were able to place and receive calls. With today’s VoIP and digital technologies, however, making and receiving calls are actually different...

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Picking the Right Small Business Cloud-Based Phone System

Picking the Right Small Business Cloud-Based Phone System

Having a 1990s-era phone system installed at a business when there are advanced cloud-based systems available is something few managers would choose to do. Relying more on cloud-based infrastructure for a phone network centralizes information for easy access and gives...

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