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Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

Call Center

Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.

How Technology Is Changing Customer Service

How Technology Is Changing Customer Service

As customers increasingly integrate social media and smartphones/tablets into their daily lives, the way they want to communicate with customer service representatives (CSRs) is changing. Keeping up with shifting customer service expectations can mean the difference...

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Morrisette Paper Eliminates Voice Carrier Pain Points in the Cloud

Morrisette Paper Eliminates Voice Carrier Pain Points in the Cloud

“thinQ is one of the best kept secrets in enterprise telecom. You have an amazing product that checks all the boxes and solves our carrier pain points.”James Cass IT Director, Morrisette Paper Company Morrisette provides packaging and facility solutions for...

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The Full Guide to Contact Center Cloud Technologies

The Full Guide to Contact Center Cloud Technologies

Technology is a massive cost to a business, and will either act as an enabler to success, or a hindrance. Consumer expectations around technology has changed dramatically. Demand has grown for exceptional customer service. Contact centers need to service...

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Contact Centers Finding Value in the Cloud

Contact Centers Finding Value in the Cloud

Value in a cloud? That may sound like the kind of thing only a farmer can get behind, but for call centers–and other businesses–the value is increasingly prevalent and pushing more such operations to take advantage of cloud-based systems. So what is it that call...

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Yeastar S-Series Supported by thinQ

Yeastar S-Series Supported by thinQ

XIAMEN, CHINA / DALLAS, US – August 23, 2018 – Yeastar (www.yeastar.com), a leading provider of cloud-based and on-premises VoIP PBX announced today that TMC, a global, integrated media company, has awarded Yeastar S-Series VoIP PBX a 2018 Communications Solutions...

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Why Does a Cloud-Based Contact Center Need Integration?

Why Does a Cloud-Based Contact Center Need Integration?

Cloud-based services are responsible for allowing small and medium-sized businesses (SMBs) to compete effectively with larger enterprises. A cloud-based call center is often an important part of dealing effectively with the increased customer base that can come with...

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Telinta and thinQ Work Together to Offer Savings for VoIP Service Providers

Telinta and thinQ Work Together to Offer Savings for VoIP Service Providers

Telinta and thinQ offer a joint promotion, enabling VoIP service providers to benefit from high-quality switching, billing, VoIP Termination and Origination. Raleigh, NC and Springfield, NJ (February 15, 2018) – Telinta, a global leader in cloud-based softswitch...

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AI Brings New Intelligence to the Contact Center

AI Brings New Intelligence to the Contact Center

Artificial intelligence – or AI – has been one of the most life-changing developments of the 21st century. For the modern call or contact center, it’s no different; while some believe AI will improve call center operations, others believe it will do so at the...

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E911 for the Mobile Workforce

E911 for the Mobile Workforce

The expansion of ever-faster network infrastructure combined with technologies such as VoIP, SIP trunking, and unified communications has enabled a revolution in the way people work. Employees don’t just work at offices; they work from home, they work on the way...

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