Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.
Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.
Our intuitive cloud platform is the only tool you need to easily
purchase, port, and provision your local DIDs from multiple vendors.
The chill in the air that accompanies November’s arrival typically puts us all in mind of the holidays. Yet in the call center, the mood isn’t often so merry and bright. Providing high-end customer service is a vital function of any call center and one of...
As customers increasingly integrate social media and smartphones/tablets into their daily lives, the way they want to communicate with customer service representatives (CSRs) is changing. Keeping up with shifting customer service expectations can mean the difference...
“thinQ is one of the best kept secrets in enterprise telecom. You have an amazing product that checks all the boxes and solves our carrier pain points.”James Cass IT Director, Morrisette Paper Company Morrisette provides packaging and facility solutions for...
Technology is a massive cost to a business, and will either act as an enabler to success, or a hindrance. Consumer expectations around technology has changed dramatically. Demand has grown for exceptional customer service. Contact centers need to service...
Value in a cloud? That may sound like the kind of thing only a farmer can get behind, but for call centers–and other businesses–the value is increasingly prevalent and pushing more such operations to take advantage of cloud-based systems. So what is it that call...
XIAMEN, CHINA / DALLAS, US – August 23, 2018 – Yeastar (www.yeastar.com), a leading provider of cloud-based and on-premises VoIP PBX announced today that TMC, a global, integrated media company, has awarded Yeastar S-Series VoIP PBX a 2018 Communications Solutions...
Cloud-based services are responsible for allowing small and medium-sized businesses (SMBs) to compete effectively with larger enterprises. A cloud-based call center is often an important part of dealing effectively with the increased customer base that can come with...
Telinta and thinQ offer a joint promotion, enabling VoIP service providers to benefit from high-quality switching, billing, VoIP Termination and Origination. Raleigh, NC and Springfield, NJ (February 15, 2018) – Telinta, a global leader in cloud-based softswitch...
Artificial intelligence – or AI – has been one of the most life-changing developments of the 21st century. For the modern call or contact center, it’s no different; while some believe AI will improve call center operations, others believe it will do so at the...