Saba's commitment to customer care extends beyond our support offerings. As part of your relationship with Saba, you have access to an extensive array of resources that include your account management team, customer communities, and more.
Saba Advanced Support is designed to provide an enhanced level of support to Saba customers. Advanced Support delivers tailored, flexible support solutions built to meet customers' specific business requirements.
These services range from extending support access hours, upgrading SLAs, and dedicating resources that operate as your Saba team to proactively ensure success and business continuity.
To learn more about Saba Advanced Support, click here.
The Saba Support Portal is your one-stop shop for submitting product issues, browsing product and policy documentation, and searching our vast knowledge base of solutions.
If you are the Saba Support Contact for your organization, please be advised that you are required to complete basic training on the Saba platform and products in order to become certified for support. Please download the Saba Support Contact Certification Training document for further information.
Saba has employed the newest component of the Saba Collaboration Suite, Saba Social, to create an online area for Saba employees and customers. Saba Social provides a single, unified platform for enterprise social networking and facilitates user-generated content, collective intelligence, and informal real-time discussions and interactions. We are bringing the power of this platform to all of our customers through the Saba Online Community.
If you are a Saba customer, you can join more than 2,200 other active members of the rapidly growing community to use the innovative tools in Saba Social - including Special Interest Groups, Product Discussion Forums, Centra Sessions, Resources, Channels, and the Innovation Lab - to share suggestions, ideas, and feedback as we build the community together.