Blog
Our Commodores are here to help you understand and embrace cloud communications to modernize your voice and text messaging.
Blog
Our thinQers are here to help you understand and embrace cloud communications to modernize your voice and messaging.
How to Gain Total Control Over Your SaaS Communications
The cost of downtime for high-priority SaaS applications can top $67,000 – an hour. If you lack control over your critical voice and text messaging communications, you could face a tremendous financial loss in the event of an outage. The good news? You no longer need...
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Least Cost Routing: What It Is & Why You Need It for Your SaaS Communications
When your customers are fielding calls and contacting their clients, the last thing you need to worry about is skyrocketing costs. But if your only other option is to slow down calls and make people wait, then you have to take the financial hit. What if there was...
Continue ReadingWhat Sales Platforms Should Look for in a Voice & Messaging Provider
Customers want a seamless experience when they interact with businesses, no matter which channel they choose. In fact, according to recent research by CRM company Kustomer, 79% of consumers get frustrated when they can’t contact customer service on their preferred...
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HIPAA Compliant Communications: How SaaS Companies in Healthcare Can Manage PHI
Do you have questions about whether your health-related communications are HIPAA compliant? Certainly, failure to comply with the rules of the Health Insurance Portability and Accountability Act can have severe consequences, both from the government and from the loss...
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How to Instantly Solve a Twilio Call Quality Issue
Call quality issues can be very frustrating for your staff and the people they are speaking with. Typical problems include missing one side of the conversation, choppy audio, static, audio delays, echos, and volume control issues. When these occur, you and your staff...
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What is thinQ for Cloud Voice?
Cloud communications are the new normal. As you develop your SaaS platform, power your enterprise contact center, or look for ways to save on costs by adding 40 carriers to your voice provider solution, thinQ can help. We offer a cloud communications platform and APIs...
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How to Solve Nagging Call Quality Issues Quickly & Easily
Can you hear me now? 62% of people stop working with a business after experiencing poor service. Poor call quality results in lost clients, customers, and reduced revenue. Watch our new 15-minute webinar to learn how to solve nagging call quality issues. Whether...
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How thinQ Fights Robocallers as USTelecom Industry Traceback Group Affiliate
Whether you use a smartphone, business line, or home telephone, unwanted and sometimes illegal robocalls are an unfortunate part of our daily lives. For millions of consumers each year, fraud starts with a phone call, leading to confusion at best and outright theft at...
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What is an API?
How many times in the last day, or even in the last week, have you spoken a question into your phone and asked for an answer? You may have been looking for a driving route or needed pricing on a product. Whatever the reason, you rely on that kind of technology in...
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